Lucid Club represents more than a brand – we represent a lifestyle. Our vision, then and now, is to inspire our customers. Under the guiding principle "Encourage People To Inspire By A Lucid Vision", we strive every day to inspire people with our products and to become one of THE market leaders in the European streetwear market.
We need your support for this!
Your role:
As a Customer Support Agent (m/f/d) in part-time employment, you play a crucial role in ensuring an outstanding customer journey and are therefore directly responsible for the satisfaction of our customers.
Your tasks:
- Processing customer inquiries via email
- Communicate with our logistics team to ensure a smooth shipping process
- Solution-oriented processing of concerns and complaints
- Contribute to the continuous improvement of the customer service experience
Your qualifications:
- Strong verbal and written communication skills
- Independent, structured way of working
- Ability to work in a team and a high level of service orientation
- Affinity for fashion and streetwear is an advantage
What we offer you:
- A dynamic working environment in an up-and-coming fashion company
- The opportunity to actively participate in shaping our brand and customer experience
- Flexible working hours and the possibility of working from home partially
- An open, supportive team and an inspiring working atmosphere
- Employee discounts on our products
Note: Our office location is in Oldenburg, Lower Saxony. Despite our home office offer, you should ideally come from the region so that you can be present in the office regularly.
Application procedure:
Please send your application documents including CV to info@lucid-club.com or apply directly using our application form.
We look forward to receiving your application and perhaps welcoming you to our team soon!