Refund policy
A. Cancellation Policy
Introduction
Consumers are entitled to a right of cancellation in accordance with the following provisions, whereby a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity:
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.
To exercise your right of withdrawal, you must inform us (Lucid Club GmbH, Staulinie 5 (NO RETURNS ADDRESS), 26122 Oldenburg, Germany, Tel.: +49 441 24928152, email: support@lucid-club.com) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or email). You can use the attached sample withdrawal form for this purpose, but this is not mandatory.
You can also fill out and submit the sample withdrawal form or another clear statement electronically on our website https://lucid-club.returnista.com/ If you make use of this option, we will immediately send you (e.g., by email) a confirmation of receipt of such a withdrawal.
To comply with the withdrawal period, it is sufficient that you send the notification of your exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods immediately and in any case no later than fourteen days from the date on which you notify us of the cancellation of this contract.
Returns/returns can only be sent to the following address:
Lucid Club (K.Nr.: 17132) c/o Beckmann Systemlogistik GmbH, Dieselstr. 2, 50859 Cologne, Germany.
The deadline is met if you send the goods before the expiry of the fourteen-day period.
You bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties, and functionality.
Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not apply to consumers who are not citizens of a Member State of the European Union at the time of conclusion of the contract and whose sole place of residence and delivery address are outside the European Union at the time of conclusion of the contract.
General information
1) Please avoid damaging or contaminating the goods. Please return the goods to us in their original packaging with all accessories and packaging components. Use protective outer packaging if necessary. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.
2) Please do not return the goods to us carriage forward.
3) Please note that the above points 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.
B. Cancellation form
If you wish to cancel the contract, please fill out this form and send it back.
To
Lucid Club GmbH
Staulinie 5 (NO RETURNS ADDRESS)
26122 Oldenburg
Germany
Email: support@lucid-club.com
I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)
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Ordered on (*) ____________ / received on (*) __________________
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Name of consumer(s)
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Address of consumer(s)
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Signature of consumer(s) (only for paper notifications)
_________________________
Date
(*) Delete as applicable
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