Which size do I take?

Your usual size. Everything is cut wide already, you do not need to size up. If you want it looser, take one more. If the waist feels too wide, go one down, it still stays wide. M is the most ordered size. The measurements are in the size chart on the product page.

When will my order arrive?

2 to 4 days within Germany, 5 to 7 days across Europe. Shipping is free within Germany on orders over 90 €. Rates for other destinations are shown at checkout, and international orders may be subject to import taxes and duties. You get the tracking link by email as soon as the parcel leaves the warehouse.

What if the size does not fit?

You have 14 days. Unworn, with tags, exchange or money back. Both run through our returns portal, where you also get the label. You cover the cost of the return shipment. Once the parcel arrives at the warehouse the money is usually back within 14 working days, by the same method you paid with.

Yes, with Klarna pay on invoice. You only pay once your items are with you. Otherwise: PayPal, Apple Pay, Visa, Mastercard, American Express, Klarna instant payment, Sofort and EPS.

How do I wash this properly?

Inside out, 30 degrees, no tumble dryer. Wash denim as rarely as possible, that keeps the wash and the fit. Every piece is washed individually, so measurements can vary slightly.

A label from Oldenburg, since 2019. Our own cuts, our own washes, made in Europe. Not a resold catalogue item. If you need anything: email support@lucid-club.com or send us an Instagram DM. We reply within 24 hours.

FAQ: tallas, envío, devoluciones y pago

Frequently asked questions

If you have any other questions, contact our customer support any time by email at support@lucid-club.com

Orders & Shipping

How long does shipping take?

The processing time for each product is shown on its product page. We always do our best to hand your order over to DHL as quickly as possible.

Which carrier delivers my order?

Our parcels are delivered by DPD. In our experience, DPD offers the safest and fastest delivery.

What happens if I am not at home for the first delivery attempt?

With your tracking link, which you receive by email as soon as your order ships, you can check at any time where your parcel is and whether it was left with a neighbour or at a parcel shop, for example. If you have questions about your order, contact our support any time.

What can I do if I placed my order to the wrong address?

If your order has not shipped yet (so you have not received a shipping confirmation by email), just send us an email at support@lucid-club.com and we will change the address for you.

Which payment methods do you offer?

PayPal
Apple Pay
Mastercard
Visa
American Express
Klarna Pay Now
Klarna Pay Later (invoice)
Sofort bank transfer
EPS

Returns & Exchanges

How can I exchange or return an order?

You can easily exchange or return your order through our returns portal.

At the moment we do not cover the cost of return shipping.

Link to the returns portal:
Go to the Lucid Club returns portal

How long does it take to process my return?

Once your return arrives at our warehouse, the refund is usually issued within 14 working days to your original payment method.

Go to the returns portal

Cesta

Frequently asked questions

Frequently asked questions